Frequently Asked Questions
We are happy to present you a well-categorized list of frequently asked questions. We will add
more questions and answers as our customers ask them. If you don't find the answer you are
looking for here, please send us the question by filling out the form on our contact us page.
On Xomeka.com and Navigation
On Orders
On Shipping
On Returns and Exchanges
Answers to Frequently Asked Questions
On Xomeka.com and Navigation
Why do jewelry items disappear from the site?
Someone has purchased it! It was a unique design or the last piece of a limited edition. If there are
no more pieces of a particular jewelry design available for sale, our site automatically prevents it
from being displayed. This prevents two customers from buying the same piece of jewelry. In some cases,
a jewelry item may be removed from the site for maintenance or exhibition. If this happens we recommend
that you check back on our website later, contact us
or simply use our Advanced Search feature
to locate similar jewelry items that suit your taste and budget.
Top
Why do disappeared jewelry items reappear?
From time to time we remove jewelry from our online catalog for maintenance or administrative purposes.
Once the job is completed, we place the items back on the web shelf for you to purchase. In some cases,
a customer might have returned or exchanged a piece of jewelry that has gone through our quality
assurance. If the returned of exchanged jewelry item is found to meet our quality assurance standards,
it is cleaned and made available for sale again. In both scenarios, you will find that the jewelry
items that disappear, reappear.
Top
Why is my book mark on a piece of jewelry no longer valid?
Someone has purchased it! It was a unique design or the last piece of a limited edition. If there are
no more pieces of a particular jewelry design available for sale, our site automatically prevents it
from being displayed. This prevents two customers from buying the same piece of jewelry. In some cases,
a jewelry item may be removed from the site for maintenance or exhibition. If this happens we recommend
that you check back on our website later, contact us
or simply use our Advanced Search feature
to locate similar jewelry items that suit your taste and budget.
Top
Do you have a site map?
Yes, Please click here to see the Xomeka site map.
Top
What is the best way to browse the xomeka.com site? (Screen resolution, fonts, etc.)
The vivid colors of our jewelry items are best experienced using a screen resolution of 1280 x 1024 or
more. The experience is enhanced with "Clear Type" fonts as they are easier on the eyes and
appear better on screen than True Type fonts. If you are using a PC with Windows XP, then your
computer already has Clear Type. Click on the following link to see the advantages and how to
activate them:
http://www.microsoft.com/typography/cleartype/tuner/Step1.aspx
For other operating systems and/or browsers, please consult their operating manuals. Even if
you don't have a screen resolution of 1280 x 1024, we recommend using Clear Type fonts as they
enhance the browsing experience.
Top
On Orders
I saw a piece of jewelry and ordered it successfully. Now, when I go back to site, I do not see it. Why?
Most of the jewelry items on our site are unique - one-of-a-kind. Once you purchase them, they are
automatically taken off of our website database. This ensures that two people can't purchase the
same item.
Top
I added a piece of jewelry into XomeKart (shopping cart) successfully but when I tried to checkout, the piece was no longer there. What happened?
Someone purchased it by checking out before you did! Our unique jewelry designs are sold on a first
come, first served basis and unfortunately, we can't control this aspect of the sales process.
If this happens, we thank you for your patience and request that you browse our site for other unique
and beautiful jewelry items. Try our Advanced Search
to find exactly what you are looking for or contact us if you are looking for something special or
want a piece of jewelry designed just for you.
Top
Can I backorder a piece of jewelry?
Since most of our jewelry items are unique and handmade we are not able to take backorders. However,
if you want a unique piece (or pieces) of jewelry designed just for you, we will be glad to create
something beautiful using the gems and precious metals of your choice. At Xomeka,
our prices are reasonable and our quality is always the best.
Top
What credit cards do you accept?
We accept Visa, MasterCard and Discover Network Card.
Top
Is my credit card information transferred to you safely and securely?
Yes, all our webpages requiring personal information from you, including your credit card information,
run on a secure server using a strong 128-bit (or 256-bit) SGC (Server Gated Cryptography) encryption on SSL
(Secure Socket Layer) using SSL Certificates issued by
VeriSign® - an industry leader in secure communications over the web. With directions from VeriSign®, our server
automatically forces browsers with a low 40-bit or 56-bit encryption to communicate with a strong 128-bit encryption.
This ensures that all of your information
is encrypted with a minimum of 128-bit which is more secure.
Please verify our SSL
certificate from VeriSign® by clicking on this authorized VeriSign security seal:
The web address of such secure web pages on this site start with https:// and
you see the lock symbol (or equivalent symbol) on your web browser.
When purchasing something from our site, please verify that you see the VeriSign seal on secure page and the web address starts with https://.
If seal is not visible, you can click on the lock (or equivalent symbol) on your browser and read
all tabs to verify that our VeriSign® SSL certificate is valid and was issued to us (www.xomeka.com) by VeriSign®.
Top
Can I pay through cashier's check or cash?
We accept cash when we are selling our jewelry products at exhibitions and fairs but we do NOT accept
cashier's check at this point. We are sorry for any inconvenience this may cause. On the web,
we accept credit card payments only.
Top
On Shipping
Do you offer FREE shipping?
Yes, we offer FREE shipping on all orders. For complete details, please click here.
Top
Can you expedite my shipment?
Yes, we can expedite your shipment. For complete details, please click here.
Top
Can you ship the jewelry item to an address that is different from the address on file with my credit card company?
We will call the credit card company first to verify the shipping address before accepting the order.
If the address you indicate is also on file with your credit card company, and we can verify it
successfully, we will ship to that address. If we can not verify it successfully, your order will be
cancelled immediately. Please call and advise your credit card company beforehand about any shipping
address that is different from your credit card's billing address. Typically credit card companies
keep only one address on file to avoid fraud. If this is the case, you can usually ask them to have
your shipping address listed in the "notes" section.
Top
On Returns and Exchanges
Is there a restocking fee?
No, there is no restocking fee at Xomeka - nor are there any hidden charges or fees.
Top
How much time do I have to make a return or an exchange?
You have 30 days from our shipping date to return or exchange your Xomeka jewelry.
For complete details, please click here.
Top
|
XomeKart